Refund and Shipping Policy
Shipping Policy
At NurCouture we strive to provide a seamless shopping experience from the moment you place your order to the time it arrives at your doorstep. Below are the details of our shipping policy.
Domestic Shipping :
- Processing Time: Orders are typically processed within 1-3 business days.
- Shipping Time: Once processed, orders are shipped within 3-5 business days via Royal Mails. Delivery times may vary based on your location. Next Day Delivery is also available within United Kingdom for £7.99.
- Shipping Rates: We offer a flat rate shipping fee of £4.99 within UK. Free shipping is available on orders over £100.
- Tracking: A tracking number will be provided via email once your order has been shipped.
International Shipping :
- Processing Time: Orders are typically processed within 1-3 business days.
- Shipping Time: International shipping times vary depending on the destination country. Generally, it takes upto 7 business days for delivery.
- Shipping Rates: International shipping rates are calculated at checkout based on your location. Please note that customs fees, duties, and taxes may apply and are the responsibility of the customer.
- Tracking: International orders include tracking information, which will be emailed to you once your order is on its way.
Important Information
- Order Delays: While we strive to meet our processing and shipping times, there may be occasional delays due to unforeseen circumstances such as holidays, customs inspections, or carrier delays. We appreciate your patience and understanding.
- Lost or Damaged Packages : In the rare event that your package is lost or arrives damaged, please contact our customer service team within 3 days of receiving your order for assistance.
- Incorrect Address : Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect addresses.
Refund Policy
- Please note that due to the custom-made nature of each order, we are unable to offer refunds or exchanges. However, if you receive a faulty item, please do not hesitate to contact us at support@nurcouture.uk and we will gladly assist you.
Need Help?
- If you have any questions or concerns regarding shipping, please don’t hesitate to contact us at support@nurcouture.uk
